DELIVERY

1. General Overview

This Delivery Policy governs all purchases made via www.pennestcaddy.com, operated by Brilliant Game Studios Inc. (trading as PennestCaddy). As our business exclusively provides digital virtual items for our gaming platform, no physical goods are sold. Consequently, no traditional courier services, physical shipping, or postal tracking numbers are utilised.

2. Digital Delivery Mechanism

Upon the successful authorisation and processing of your payment, your purchased virtual items will be automatically and instantly credited to your designated user account. A transaction receipt and confirmation of delivery will be dispatched concurrently to your registered email address.

3. Waiver of the 14-Day Right of Withdrawal (EU Consumer Compliance)

In strict accordance with European Union consumer protection regulations regarding the supply of digital content, please be advised of the following statutory condition: By initiating a transaction for virtual items, you provide your prior express consent for the immediate performance of the contract. You hereby formally acknowledge and agree that once the digital delivery has commenced, you irrevocably waive your 14-day right of withdrawal (the “cooling-off period”) and are no longer eligible for a discretionary or “no-reason” refund.

4. Nature of Purchase

All virtual items and digital goods acquired through PennestCaddy are classified as one-time purchases. They are intended solely for personal consumption and utility within the predefined parameters of the game.

5. Limited Licence and Intellectual Property Rights

Please note that you are purchasing a service and a usage right, not a physical asset.

• Limited Licence: Upon purchase, Brilliant Game Studios Inc. grants you a limited, revocable, non-exclusive, and non-transferable right and licence to utilise the virtual items strictly within the game environment.
• No Transfer of Ownership: The monetary transaction strictly constitutes payment for this limited usage right. You do not acquire explicit or implicit ownership of the virtual items.
• Copyrights and Assets: All underlying intellectual property, including but not limited to source code, artwork, graphical assets, music, and sound design, remain the exclusive property of Brilliant Game Studios Inc. and the website operators.
• Prohibited Use: It is strictly forbidden to extract, reproduce, modify, distribute, or utilise any digital assets, in whole or in part, for external projects, resale, or any other commercial purposes.

6. Fraud Prevention and Chargebacks

Due to the immediate delivery and intangible nature of digital goods, we maintain comprehensive system logs verifying the successful crediting of virtual items to user accounts. These records will be submitted to payment processors (such as Stripe) and relevant financial institutions in the event of a dispute. Any illegitimate chargebacks, payment reversals, or claims of non-receipt initiated after the digital goods have been successfully delivered may result in the immediate and permanent suspension of your account and related services.

7. Corporate and Contact Details

Should you require support regarding the delivery of your digital items, please contact our administrative team:

• Company Name: Brilliant Game Studios Inc.
• Brand Name: PennestCaddy
• Company Registration: 1020816-7 716526298
• Registered Office: 814 15th St W 1 204, North Vancouver, BC V7P 1M6, Canada
• Email Address: prairie@pennestcaddy.com
• Telephone: +1 6049840338