FAQs
Welcome to PennestCaddy. This website and the virtual game ‘Greedy Ball’ are operated by Brilliant Game Studios Inc. Below you will find important information regarding your purchases, account management, and our legal policies.
1. Account Eligibility and Age Restrictions
Q: Is there a minimum age requirement to use this website and make purchases?
A: Yes. To comply with international privacy regulations and ensure secure financial transactions, you must be at least 18 years of age to register an account, access our services, or make purchases on PennestCaddy. By using our website, you legally confirm that you meet this requirement. Account holders are responsible for maintaining the security of their payment methods and credentials. If you suspect an unauthorized transaction on your account, such as one made by a minor without consent, please contact our support team immediately. We will investigate the issue and reserve the right to suspend or terminate accounts involved in unauthorized activities to protect our community.
2. Nature of the Product and Intellectual Property
Q: What exactly am I purchasing when I buy virtual items for ‘Greedy Ball’?
A: All transactions on PennestCaddy are one-time purchases for digital content. You are purchasing a limited, non-exclusive, non-transferable, and revocable license to use the virtual digital items exclusively within the ‘Greedy Ball’ game environment. Please note that our virtual items have no real-world monetary value. They cannot be exchanged for fiat currency, transferred to other platforms, withdrawn, or resold under any circumstances. You do not acquire ownership rights over the virtual goods. All underlying intellectual property, including source code, artwork, and assets, remains the exclusive property of Brilliant Game Studios Inc.
3. Delivery of Digital Goods
Q: How will I receive my purchase, and will I receive a tracking number?
A: As our products are entirely digital, they are delivered directly to your ‘Greedy Ball’ user account immediately upon the successful processing of your payment. While there is no physical shipping or courier tracking involved, our system securely logs all digital deliveries. We generate automated digital receipts that record the transaction timestamp, IP address, and the successful application of the virtual items to your specific game account. These comprehensive system logs serve as our official proof of delivery and order fulfillment.
4. Refund Policy and the Right of Withdrawal
Q: Can I request a refund or cancel my order after purchasing a digital item?
A: Due to the instantaneous nature of digital product delivery, our refund policy aligns with the European Union Directive on Consumer Rights regarding digital content. Important Notice for European Consumers: By completing your purchase and accessing the virtual items, you expressly consent to the immediate performance of the contract and acknowledge that you waive your statutory 14-day right of withdrawal. Because these digital items are instantly consumed upon delivery, sales are generally final. However, your experience is important to us. If you encounter a technical failure or an error that prevents the virtual items from being correctly credited to your account, please contact our customer support team within 48 hours of your transaction. We will verify our delivery logs and, if a system error is confirmed, we will promptly issue the missing items or provide an equitable resolution.
5. Privacy and Data Protection
Q: How do you handle my personal and payment information?
A: Brilliant Game Studios Inc. is committed to protecting your privacy in strict accordance with the General Data Protection Regulation (GDPR) for our European customers and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. Your payment details are processed securely through our payment gateway (Stripe) and are never stored directly on our servers. For detailed information on data collection and processing, please refer to our comprehensive Privacy Policy.
6. Company and Contact Information
Q: How can I contact customer support?
A: Should you require further assistance or have any enquiries regarding your account or a transaction, please contact our official corporate entity:
- Operating Company: Brilliant Game Studios Inc.
- Brand Name: PennestCaddy
- Company Registration Numbers: 1020816-7 716526298
- Registered Business Address: 814 15th St W 1 204, North Vancouver, BC V7P 1M6, Canada
- Email Address: prairie@pennestcaddy.com
- Telephone: +1 6049840338